Why Keepit?

We are pioneering the future of SaaS Data Protection on a global scale. Our platform is designed to provide customers with the best cloud backup solution in the market. Fully automated data protection of core SaaS applications such as Microsoft 365, Azure AD and DevOps, Salesforce, Google Workspace, etc.

So, if you are looking for new challenges, desiring to work in a global organization, and passionate about customer service, we are looking for YOU!

What does a successful L1 Customer Support do at Keepit?

• Create and dispatch tickets
• Respond to user questions via tickets, phone, and chat analyzing and fixing problems
• Solve technical issues that relates to the customer’s cloud platform and backup solution
• Document and report bugs identified through customer interactions, including detailed steps to reproduce the issues
• Be able to guide customers through basic configurations and steps
• Establish trustworthy relations and increase customer satisfaction
• Collect valuable information and feedback from customers which can be used for the continuous improvement of Keepit products and services
• Share information regarding recent fixes and best practices in a proactive manner

We are looking for……

• One year customer support experience in the IT industry
• Experience using ticketing system like Freshdesk, Zendesk or Jira/Confluence to report and manage/document internal information
• Excellent communication skills with ability to convey complex information effectively
• Detail oriented and customer focused
• Ability to investigate and troubleshoot technical issues

Some of our competitive benefits package includes:

• Medical, dental, and vision insurance
• Unlimited vacation
• Generous 401K plan that includes employer matching
• Life insurance and disability coverage
• Hybrid work environment

Keepit is an Equal Opportunity Employer, and we welcome and encourage diversity in our workforce. All qualified applicants will receive consideration for employment without regard to race, color, religion, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other category protected by law. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, and to perform essential job functions.

We kindly ask you not to provide us with any sensitive categories of personal data when applying for a job with us. When applying for the vacancy, Keepit will process your personal data, and therefore we recommend that you also read our privacy policy, which describes our processing of personal data and your rights as a data subject.